{"id":159,"date":"2020-05-11T08:00:00","date_gmt":"2020-05-11T15:00:00","guid":{"rendered":"https:\/\/tahoecall.com\/social\/?p=159"},"modified":"2022-05-20T11:04:41","modified_gmt":"2022-05-20T18:04:41","slug":"tahoe-call-center","status":"publish","type":"post","link":"https:\/\/tahoecall.com\/social\/tahoe-call-center\/","title":{"rendered":"The Human Touch"},"content":{"rendered":"\n

GREETINGS FROM TAHOE CALL CENTER:<\/strong><\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

Located in Nevada, Tahoe Call Center is a small family-run business with a big heart, ready to help with your communication needs.  Since 2012 we have assisted clients coast to coast in varied economic and emergency climates: wild-fires, blizzards, ice storms and unforeseen events (with affordable, competitive pricing that didn\u2019t add further trauma).<\/p>\n\n\n\n

\n

Rain or shine, short-staffed or no staff, we help keep your business going: Answering phones \/ taking messages \/ providing information \/ Taking credit card orders \/ collecting and transmitting confidential information via email, SMS, or API (linking with existing systems).  Our agents are trained to process sensitive information with courtesy, respect and maintain the strictest of confidence.  We also help with those intermittent overflow call surges during business hours and cover your customer inquiries when you are closed.  \u201cAlways here so you don\u2019t have to be\u201d<\/em> – We help keep things running smoothly 24\/7, 365 days a year.<\/p>\n<\/div><\/div>\n\n\n\n

Introductory Blog: \u00a0May 2020<\/em><\/strong> M. Hines<\/p>\n\n\n\n

Unlike my kids who grew with \u2018all things electronic\u2019, my integration into much of today\u2019s technology was not as seamless\u2026<\/em><\/p>\n\n\n\n

I grew up in a time machine. The technology in my grandparent\u2019s house stopped with the radio. Not the battery kind, but the glass-tube, heavy cabinet with a wonderful deep sound resonating from within its dark, mahogany encasement (it had to be turned loud enough so everyone in the house could hear).  They had one phone in their endless hallway, used sparingly (call time was charged by the second and expensive), whose ring was responded to quickly and anxiously. It rested on a gray cabinet with a glass knob; situated just outside the single bathroom entrance. Practicality ruled the decorating of this house. <\/em><\/p>\n\n\n\n

The limited technology my grandparents had was valued, though archaic by today\u2019s standards.  Survivors of the turn of the century, two World Wars and the Great Depression, nothing was purchased or discarded lightly, leading to some interesting discoveries when cleaning out their home of 40 years.  <\/em><\/p>\n\n\n\n

My grandfather was a photographer. But despite technology\u2019s advances, he preferred using his accordion-style Kodak camera. It collapsed neatly creating a slim case; converting better than any transformer-toy my son received later in life.  He quit developing his own photos before I was born and sent his tightly wound film rolls to Mr. Hunter\u2019s drug store around the corner for processing.<\/em><\/p>\n\n\n\n

They owned a record player and received monthly albums from \u2018Stories and Music for the blind\u2019. My Great Aunt could no longer see by the time I was born. As military bands performed various marches, we were encouraged to exercise both limbs and imagination (depleting surplus energy). For classical records, we were required to sit still and listen with an appropriate serious concentration and demeanor.<\/em><\/p>\n\n\n\n

It was the 1960\u2019s and a radio, telephone and record player were pretty much the extent.  No Television.  They weren\u2019t opposed to technology, and progress was always acknowledged. They weren’t hermits, but they’d reached a balance between daily life and the technology available, understandable and affordable.<\/em><\/p>\n\n\n\n

Personally, I prefer the pace and the humanity of the \u2018time machine\u2019 but not because I have an aversion to progress.  I miss paper copies, but I appreciate computer files over paper clutter. I miss the simplicity of dials and knobs but appreciate the specifics of codes and key combinations.  I miss the nostalgia of handwritten correspondence, but appreciate the instantaneousness of email. Nostalgia is only part of the reason.  My main concern rests with how quickly we trade humanity for technology, especially when it needn\u2019t be an \u2018Either\/Or\u2019<\/em> choice.<\/p>\n\n\n\n

\"\"
<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

Tahoe Call Center – bridges the efficiency of technology with the human touch, retaining the quality of service from the past to combine with the progress and expectation of today (the best of both).<\/h2>\n\n\n\n

<\/p>\n\n\n\n

We’re all raised with certain expectations.  Infused into our psyches, a phone or phone number implies a person will be available to assist us:<\/p>\n\n\n\n

“Enough! I\u2019m just going to call someone to help me\u2026\u201d<\/strong><\/em><\/p>\n\n\n\n

A common reaction, and then it happens. At the peak of our frustration our phone call is answered by\u2026  a machine.  The blood pressure rises, anger corrupts our ability to hear correctly as a recorded voice demands we:<\/p>\n\n\n\n

 \u2018\u2026press one for\u2026 press two for\u2026 or press 3\u2026 I\u2019m sorry I didn\u2019t get that\u2026\u2019 <\/em> <\/strong><\/p>\n\n\n\n

Your customer has now spontaneously combusted.<\/p>\n\n\n\n

 Phone trees are sold for their efficiency and economy. <\/p>\n\n\n\n

The savings of not having to hire people to answer and route your calls more than pays for this system, right?\u2019<\/em><\/strong><\/p>\n\n\n\n

Not when you factor in lost business.  It\u2019s not the machine\u2019s fault.  It\u2019s a case of a technology not being used wisely. Phone trees and automated answering programs are efficient -to a point- but they can’t interpret a caller’s needs, or courteously address them. That’s what people do. When you cannot relay why a delay of service is occurring it leaves the explanation up to your (now disgruntled) client’s imaginations:<\/p>\n\n\n\n